Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness. We are committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.
Most importantly, our patients benefit from bulk-billing for almost all services (irrespective of whether they hold any concession cards), the ability to book an appointment and not just sit and wait for hours on end, and the ability also to book to see their preferred GP or the Nurse. As our patient list grows, we fully intend to expand the number of staff and the opening hours of the centre.
Patients have the option of paying for certain services if they want to, which is a value-added private service that remains optional- such as for consultations lasting more than 10 minutes by patient choice, for consultations arranged at times not usual for the requested GP, and for certain letters and other items of paperwork.
Medicare occasionally changes the rebates that they are willing to pay for some items of service, never intending that rebate to equal the value of that service, and notice would always be given if any service will thus attract a gap fee. To make matters easier, the centre is obtaining a card machine that allows for payment of any gap fee with instantaneous rebate of the Medicare fee. At the moment, such charges are truly exceptional, and for most patients most of the time the services that we offer are fully bulk-billed.